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Getting Remote Support on Your Computer

From time to time it becomes necessary to be able to access a client's computer remotely rather than being there in person. My program of choice to do this is Crossloop. This program will give a different access code each time it is run which means that once a session is ended, I am not able to re-connect to the client's computer without them telling me the new access code.
The biggest problem that I have encountered, is that client's are not quite sure about downloading and installing the program. I thought I would put together this tutorial to explain what you should be seeing and doing at each step in the process

Step 1: Go to the Filehippo website at www.filehippo.com or click the link. This is a great source of free software and I have never found any viruses in any of the downloads that I have made. You should be seeing a page similar to this.

 Filehippo Web Page Image

Step 2: Type crossloop into the search box in the middle top of the screen and click the magnifying glass to the right of the search box to initiate a search

 FHSearchBox

Step 3: Click the download link. I have highlighted it with a red rectangle. You may get multiple results here, just read what is there and go with the most appropriate one.

 Download Image

Step 4: Click on “Download Latest Version”. I have highlighted it with a red rectangle. You may see any number of download buttons or signs that say your software is now downloading. Ignore these, they are ads trying to get you to click on them and usually have nothing to do with the actual software you are trying to download

Download Latest Image 

Step 5: When the yellow download bar appears at either the top or the bottom of the screen, depending on your browser, this browser is Internet Explorer, click Run to download and run the program, or Save to save a copy on your computer to run now or a later date. If you click Save, make sure that you know where it is saving to.

 Save As image

Step 6: Click yes if the UAC asks for permission to run this program, then select your language preference and click OK 

Select Language image

Step 7: Click Next at the next window and select the I agree to the end user license agreement, then click Next

Step 8: Decide if you want to create a desktop or quick launch icons. A desktop icon can be handy, but it’s up to you if you want a quick launch icon. The quick launch is the area next to the start button and is not used as much with Windows 7 and 8.

Step 9: Review the install settings and then click Install

 Ready to Install image

Step 10: Click Finish to complete the installation and launch the program. Make sure that Launch Crossloop is ticked if you want to run the program straight away.

 Crossloop Complete image

Step 11: After a brief initialization period, You will see the screen below. At this point, click on the Share tab and relay the access code to the person helping you. Once you give the access code, click connect.

CrossLoop Running image




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